FAQ / Support

Answers for Shopify sellers evaluating OppAction

Clear guidance on what OppAction does, what it does not promise, how marketplace access works, and how the platform supports responsible Opportunity Intelligence workflows.

What is OppAction?

OppAction is Opportunity Intelligence for ecommerce operators. It helps merchants identify hidden catalog opportunities, prioritize product improvements, and manage optimization workflows.

Is OppAction only for Shopify?

Shopify is currently OppAction's only live marketplace connector. Future production-ready connectors will be included with every plan at no additional connector fee.

Does OppAction guarantee rankings, sales, or traffic?

No. OppAction avoids guaranteed performance claims. The platform supports better listing quality, opportunity discovery, and tracking after optimization.

What does listing quality mean?

Listing quality includes the clarity, completeness, structure, and search-facing usefulness of product titles, descriptions, metadata, and related catalog fields.

How are Listing Quality, SEO, and Conversion scores calculated?

OppAction uses consistent, rule-based checks of selected Shopify listing characteristics. AI judgment, traffic, rankings, orders, reviews, and other external performance signals do not set the numeric scores.Read the Scoring Methodology.

Can OppAction help with batch optimization?

The platform direction includes batch workflows so merchants can organize optimization work across product groups and review states.

What does performance tracking include?

Performance tracking focuses on product-level updates, quality movement, and post-optimization signals. It is designed to add visibility after catalog changes are made.

Is pricing available yet?

Yes. The pricing page outlines Free Trial, Starter, Growth, and Professional. Marketplace access is included with every plan; optimization credits, capacity, analytics, coaching, automation, teams, and support are the primary plan differences.

What guidance does Starter include?

Starter includes Essential Guidance with concise explanations of discovered issues and practical next-step recommendations. Growth adds deeper coaching, Advanced Analytics, team accounts, and substantially larger operating capacity, while Professional adds advanced coaching and the highest capacity.

Do plan monitoring and opportunity limits hide catalog findings?

No. All discovered catalog issues remain visible on every plan. The limits apply only to active product monitoring and active opportunity queue management, never to suppressing findings from the catalog.

Is Public API access live?

No. Public API access is Planned and is not currently usable as a live Professional feature.

Where do support requests go?

Customer service requests can go to hello@oppaction.com, technical support can go to support@oppaction.com, billing questions can go to billing@oppaction.com, and legal or security matters can go to legal@oppaction.com or security@oppaction.com.

Ready to explore Opportunity Intelligence for your catalog?

Request Closed Beta access and prepare your Shopify catalog workflow for cohort review.